Problems with your IT systems can disrupt business operations and lead to loss of opportunities and revenue. When problems strike you need to be able to rely on a course of action to remedy the situation.
We provide both fixed-price network support contracts and ad-hoc/PAYG support as required to non-contract clients. Our network support contract prices are based on your actual usage of telephone, remote and on-site support. Contract support tasks are prioritised above calls from non-contract clients.
PAYG support will be estimated and quoted for on an issue-by-issue basis. As your knowledge of your requirements increases, you may wish to move to a support contract.
• If you have an urgent issue, please contact our support desk on 01255 851 999 where you may queue for the next available operator, or leave a message and the next available engineer will return your call, usually within fifteen minutes.
, and we will look at your issue behind any urgent support issues. Please call us if your issue is urgent.
• You can also use our support ticket system to report an issue, but please call if your issue is urgent.