Voice-over-IP, easy phone system services over the Internet.
VoIP (Voice over Internet Protocol) offers an alternative to traditional office telephone systems. Internet based phone services provide a flexible, cost effective phone system.
Fewer physical telephone lines are required, and instead of a large one-off cost for a traditional phone system you pay a monthly rental instead.
As the services are based on the internet, you can make calls anywhere you are working with all the power and functionality of a phone system, including voice menus and call forwarding for instance.
You can use your mobile to make, receive or transfer calls via the system whilst you are away from the office.
Internet-based Internet-based system, only needs broadband. Monthly rental instead of a large one-off cost.
Flexible phone system Voice menus, secure voicemail, answering machine, messages-to-email, music-on-hold and many other powerful features.
Reduced costs Fewer hardware requirements, use IP telephones, mobiles or software phones.
Included phone number
Concurrent calls per number
999 Emergency Services access
Minimum contract length
UK Landline 1000 Minutes and 250 UK Mob minutes
UK Landline 5000 Minutes and 500 UK Mob minutes
UK Landline 5000 Minutes and 2500 UK Mob minutes
UK Landline 500 Minutes Run Off
UK Landline 1000 Minutes Run Off
UK and International
SMS or Email
Calls between your VoIP-enabled offices
UK 0800 Number Outbound
Geographic (01, 02, 03)
* Excluding call charges.
** Peak: 8am-6pm UK London time.
† Calls to numbers in this range start at the specified prices. Charges to some numbers will vary.
All fees are stated excluding VAT.
PPM stands for Pence Per Minute.
Calls between your VoIP-enabled offices are free.
Call to anyone else on Gradwell VoIP are free.
Calls are billed by the second, and there is a minimum call charge of 1.5 pence on all calls except freephone calls.
Inbound calls to 0800 numbers are charged at the following pence per minute rates dependent on originating source:
UK Landline – 3.0ppm
UK Mobile – 6.0ppm
UK Payphones – 200ppm
Calls that are diverted to land lines are charged at standard rates.
Prices are correct as of August 2021.