VoIP

Voice-over-IP, easy phone system services over the Internet.

VoIP vector logo

VoIP (Voice over Internet Protocol) offers an alternative to traditional office telephone systems. Internet based phone services provide a flexible, cost effective phone system.

Fewer physical telephone lines are required, and instead of a large one-off cost for a traditional phone system you pay a monthly rental instead.

As the services are based on the internet, you can make calls anywhere you are working with all the power and functionality of a phone system, including voice menus and call forwarding for instance.

You can use your mobile to make, receive or transfer calls via the system whilst you are away from the office.

Virtual phone system

Internet-based Internet-based system, only needs broadband. Monthly rental instead of a large one-off cost.

Flexible phone system

Flexible phone system Voice menus, secure voicemail, answering machine, messages-to-email, music-on-hold and many other powerful features.

Reduces costs, works with mobiles

Reduced costs Fewer hardware requirements, use IP telephones, mobiles or software phones.

VoIP  MULTI-USER VOIP

Monthly cost
Included phone number
Concurrent calls per number
Internal extensions
Call packages
999 Emergency Services access
Minimum contract length
Voicemail
Voicemail notification
Call forwarding
UK Landline 1000 Minutes and 250 UK Mob minutes
UK Landline 5000 Minutes and 500 UK Mob minutes
UK Landline 5000 Minutes and 2500 UK Mob minutes
UK Landline 500 Minutes Run Off
UK Landline 1000 Minutes Run Off
UK Landline 2500 Minutes Run Off
UK Landline 5000 Minutes Run Off
UK Landline 10000 Minutes Run Off
UK Landline 25000 Minutes Run Off
UK Landline 50000 Minutes Run Off
UK Landline 100000 Minutes Run Off
UK Mobile 250 Minutes
UK Mobile 500 Minutes
UK Mobile 1000 Minutes
UK Mobile 2000 Minutes
UK Mobile 10000 Minutes Run Off
UK Mobile 20000 Minutes
UK Mobile 40000 Minutes
UK Mobile 60000 Minutes
UK Mobile 80000 Minutes
UK Mobile 100000 Minutes
Additional Number
£12.00 PCM*
UK and International
2
10
FREE VoIP-to-VoIP
YES
12 months
YES
SMS or Email
YES
£24.00 PCM
£40.00 PCM
£115.00 PCM
£5.00 PCM
£8.00 PCM
£15.00 PCM
£25.00 PCM
£40.00 PCM
£87.50 PCM
£150.00 PCM
£250.00 PCM
£20.00 PCM
£30.00 PCM
£55.00 PCM
£100.00 PCM
£350.00 PCM
£600.00 PCM
£1200.00 PCM
£1500.00 PCM
£2000.00 PCM
£2500.00 PCM
£3.00 PCM


CALL CHARGES

 
PPM Peak**
PPM Off-peak
PPM Weekend
Calls between your VoIP-enabled offices
0.00
0.00
0.00
Gradwell to Gradwell VoIP Calls
0.00
0.00
0.00
UK 0800 Number Outbound
0.00
0.00
0.00
Geographic (01, 02, 03)
1.25
1.00
1.00
Mobile†
9.00
8.00
6.00
35 Low Cost International Countries††
1.5
1.5
1.5

* Excluding call charges.
** Peak: 8am-6pm UK London time.
† Calls to numbers in this range start at the specified prices. Charges to some numbers will vary.
†† 35 Zones Included: Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK, USA.

Important information:
All fees are stated excluding VAT.
PPM stands for Pence Per Minute.
Calls between your VoIP-enabled offices are free.
Call to anyone else on Gradwell VoIP are free.

Calls are billed by the second, and there is a minimum call charge of 1.5 pence on all calls except freephone calls.

Inbound calls to 0800 numbers are charged at the following pence per minute rates dependent on originating source:
UK Landline – 3.0ppm
UK Mobile – 6.0ppm
UK Payphones – 200ppm
Calls that are diverted to land lines are charged at standard rates.

Prices are correct as of August 2021.